Refund policy

REFUND POLICY

Perfec'Shot is 100% committed to you, our customer. Here's how returns and refunds work for everything we offer.

SHOOTING AIDS AND BASKETBALLS (ONE Adjustable and ALIGN)

If you're unsatisfied for any reason, you may return your purchase within 45 days of the ship date. No questions asked.

* Email orders@perfecshot.com with your name, order number, and purchase date to receive your return authorization and return address.
* If the item is defective or was damaged during shipment, we'll send a pre-paid return label. In all other cases, you're responsible for return shipping and may use the carrier of your choice. If possible, please return the item in its original packaging.
* If you believe your item was damaged during shipment, please contact us within 5 days of delivery.
* We do not accept returns more than 45 days after the ship date.
* We want every customer to experience the benefits of our products, so we'll offer a free replacement for each qualifying return. If that isn't satisfactory, we'll refund the purchase price or give you store credit for that amount.
* To cancel an order, contact us as soon as possible. If your order hasn't shipped, we'll refund your payment right away. If it has shipped, we'll refund your payment once we receive the item undamaged and process the return.
* We'll email you a confirmation once we've received the item and processed the return.

ONE CUSTOM (made to order)

Every ONE Custom is built for one player: rods cut to precise lengths from the player's measurements, with colors and initials chosen by you. Because we can't resell a returned one, ONE Custom orders are final sale for a change of mind.

We stand behind fit and function. If your ONE Custom doesn't match what you ordered, or it's defective or damaged, contact us within 45 days of the ship date and we'll remake or repair it at no charge, or refund you if we can't make it right. If a measurement was entered incorrectly, contact us and we'll work out a fair fix. Please double-check the player's age, sex, and height before you order.

PERFORMANCE TRACKER APP

The Performance Tracker is sold through the Apple App Store, so Apple processes purchases, subscriptions, and refunds.

* To request a refund for Basic Unlock ($19.99, one time) or an Elite charge, visit reportaproblem.apple.com or contact Apple Support. Apple decides refund requests.
* To cancel Elite, use your Apple ID subscription settings. Cancellation takes effect at the end of your current billing period.
* Having trouble with the app? Email support@perfecshot.com and we'll help.

TRAINING PROGRAMS (multi-session, in person)

Our groups are small, and we turn families away to keep them that way, so program refunds work differently from gear.

* Cancel 7 or more days before the program starts: full refund.
* Cancel within 7 days of the start: 50% refund.
* Once the program begins: no refunds. If a hardship comes up, such as an injury or a family emergency, contact us and we'll work with you, including credit toward a future program.
* Each player receives a program t-shirt on the first day. If a player doesn't attend, the shirt isn't issued. If a player starts and later can't complete the program, the shirt is theirs to keep.
* If we cancel or reschedule a session, we'll offer a make-up session. If we cancel a program, we'll refund you in full.

CLINICS (one-day events)

Our free clinics cost nothing. If your plans change, let us know so we can offer your spot to another family. Any paid one-day clinic lists its own terms on its registration page.

GIFT CARDS

Gift cards can't be returned or refunded for cash, except where the law requires.

GIFTS

* If an item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the item, a gift certificate will be emailed to you.
* If an item wasn't marked as a gift, or the gift giver had it shipped to themselves, we'll send the refund to the gift giver, and they'll find out about the return.

LATE OR MISSING REFUNDS

* If you haven't received a refund yet, check your bank account again.
* Then contact your credit card company, as it may take some time before the refund posts.
* Next, contact your bank. There is often some processing time.
* If you've done all of this and still haven't received your refund, contact us at orders@perfecshot.com.

RETURN SHIPPING

* We'll send you our return address with your return authorization.
* Depending on where you live, the time it takes for a replacement to reach you may vary.
* If you're shipping an item worth more than $75, consider a trackable service or shipping insurance. We can't guarantee that we will receive your return.